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Data Protection Policy

Ek11 Privacy Policy – Our Commitment to Protecting Your Data

Your personal data matters deeply to us at ek11. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026 SSL Encrypted Bengali

Protecting your privacy is our responsibility. ek11 never sells your information.

How We Keep Your Data Secure

A quick overview of the key pillars of ek11's Privacy Policy.

SSL Encryption
All your data is protected with 256-bit SSL encryption. No third party can access your information during transmission.
Secure Data Storage
Your personal information is stored in an encrypted database and is only accessible to authorized personnel for specific purposes.
No Sale of Data
ek11 never sells your personal information to third parties. Your data is used solely to improve our services and maintain security.
Minimal Data Collection
We only collect information that is strictly necessary. No unnecessary personal data is requested or stored.
Your Control
You can view, correct, or request deletion of your data at any time. You have full control over your personal information.
Retention for a Defined Period
Your data is not retained beyond the required period. Once legal obligations are fulfilled or your account is closed, your data is securely deleted.

Table of Contents

1 Introduction

Ek11 (website: ek11.ws) is a trusted online Sports Betting and casino platform for users in Bangladesh. We believe your personal data belongs to you, and protecting it is our ethical responsibility.

This Privacy Policy explains what information ek11 collects, why it is collected, how it is used, and what rights you have. By creating an account or using the website, you agree to this Privacy Policy.

This policy is part of our Terms & Conditions Reading both together will give you the complete picture.

We adhere to international data protection standards and continuously strengthen our security practices. Your privacy is not just a legal obligation for us — it is a core value.

2 Information We Collect

Ek11 collects two types of information — what you provide directly and what is gathered automatically.

Information you provide directly:

Data Type When It Is Collected Mandatory
Name & Date of Birth At Registration Yes
Mobile Number Registration & Verification Yes
Email Address At Registration Yes
National ID / Passport During KYC Verification Before Withdrawal
Payment Information (bKash/Nagad number) During financial transactions At the time of transaction
Address During the Verification Process When Required

Automatically Collected Information:

  • IP address and geographic location (country level).
  • Device type, operating system, and browser information.
  • Site access times and page visit history.
  • A log of your betting and gaming activity.
  • Cookie and session data.

We never collect sensitive information such as religion, political views, or health data.

3 Purpose of Data Collection

Ek11 uses your information solely for the specific purposes outlined below:

  • Account Management: To manage registration, login, and account security.
  • Identity Verification (KYC): In compliance with international regulations to prevent fraud and money laundering.
  • Financial Transaction Processing: To manage deposits, withdrawals, and bonuses.
  • Customer Support: To address your complaints or questions.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Obligations: To comply with regulatory requirements.
  • Service Improvement: To enhance your experience on the platform.
  • Relevant Communications: To send you important updates, bonus offers, and security notifications.

Your information is never shared with third parties for marketing or advertising purposes.

4 Data Sharing Policy

Ek11 never sells your personal data. However, certain information may be shared in the limited circumstances outlined below:

  • Payment Processor: With payment gateways such as bKash, Nagad, and others to process transactions.
  • Technology Partners: With IT service providers who support platform operations, all of whom are bound by strict confidentiality agreements.
  • Regulatory Authority: In response to lawful requests from licensing authorities or law enforcement agencies.
  • Financial Crime Investigation: To authorities investigating suspected money laundering or fraud.

Before sharing your information with third parties, we ensure they follow the same level of privacy standards that we do.

Your data is never shared with any advertising agencies, data brokers, or unrelated third parties.

5 Cookie Policy

The ek11 website uses cookies — small files stored in your browser. We use the following types of cookies:

  • Essential Cookies: Required for login sessions and site security – the site cannot function without these.
  • Functional Cookies: To remember your preferences and language settings.
  • Analytics Cookies: To understand site usage – fully anonymized.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

We do not use tracking or advertising cookies, and we do not identify you personally through cookies.

6 Data Security Measures

Ek11 uses industry-leading technology to keep your data secure:

  • 256-bit SSL/TLS Encryption: Fully protected during data transmission.
  • Encrypted Database: Stored data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of protection for account access.
  • Firewall & DDoS Protection: To prevent unauthorized access.
  • Regular Security Audits: By third-party security specialists.
  • Restricted Access: Only authorized personnel have access to specific data.

In the event of a data breach, affected users will be notified within 72 hours.

Your password is never stored in plain text – it is always kept in hashed form. No ek11 employee knows or can access your password.

7 Your Rights

As a registered user of ek11, you have the following rights:

Right to Access
You have the right to know what personal data we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that processing of your data be restricted while an investigation is ongoing.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to Object
You may object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@ek11.ws. We will respond within 30 days.

8 Data Retention Period

Ek11 does not retain your data indefinitely. Retention periods are outlined below:

  • Active Account Data: For as long as your account remains active.
  • Transaction Records: Up to 5 years, as required by law.
  • KYC Documents: 5 years after account closure.
  • Communication History: 3 years.
  • Betting Logs: 3 years.
  • Cookie Data: At session end, or up to 1 year maximum.

Once the retention period expires, your data is permanently and securely deleted. In some cases, certain information may be kept longer to comply with legal requirements.

9 Minor Protection

Ek11 does not knowingly collect information from anyone under the age of 18. Our platform is strictly for adults.

If we become aware that personal data of a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you suspect a minor is using ek11, report it immediately to support@ek11.ws.

10 Policy Changes

Ek11 may update this Privacy Policy from time to time. When changes are made:

  • You will be notified at your registered email at least 7 days before any significant changes take effect.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For major changes, a notification will be displayed upon logging into the platform.

Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms. If you do not agree to the new policy, you will have the option to close your account.

11 Contact

For any questions, requests, or concerns regarding our Privacy Policy, please get in touch with us:

  • Email: support@ek11.ws
  • Live Chat: Available on the website 24/7
  • Response Time: Within 24–48 Hours

Use the subject line "Privacy Request" for any data protection inquiries — this helps us process your request faster.

This Privacy Policy was last updated in January 2026 and is effective immediately.

Common Privacy Questions

No, ek11 never sells your personal data to third parties. Your information is used solely to operate our services, maintain security, and meet legal obligations.

Yes, you can request deletion of your data by emailing support@ek11.ws. Please note that certain information may need to be retained for a specified period due to legal obligations.

Yes, your payment information is secured with 256-bit SSL encryption. Full card numbers and PINs are never stored on our servers.

We only collect IP-based location data at the country level, which is necessary for security and geo-restriction compliance. Your precise physical location is never tracked.

After account closure, certain data may be retained for up to 5 years as required by law. After that, all data is permanently deleted.

Start Playing in a Safe Environment

Join ek11 with complete confidence in your data security. Welcome to the platform trusted by thousands of players across Bangladesh.

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